Kinda Trade Refund Policy

  1. Overview   

   At Kinda Trade, we aim to provide a secure and transparent marketplace where customers and vendors can transact confidently. Our refund policy outlines the circumstances under which refunds can be requested, processed, and the timeframe for receiving refunds. By using Kinda Trade, both vendors and customers agree to comply with this policy.

  2. Eligibility for Refunds   

   - Product Condition Requirements:   

  - To qualify for a refund, items must be  unused, in their original packaging  , and include any tags, manuals, or accessories, unless otherwise specified by the vendor’s individual policies.

  - Digital goods and perishable items  are non-refundable unless there is a clear defect or error.

   - Damaged or Defective Items:   

  - If a product arrives damaged, defective, or significantly different from its description, customers are eligible for a refund. They must report the issue within 7 days of receiving the item and provide supporting evidence (photos or videos).

   - Non-Delivery of Item:   

  - Customers are eligible for a full refund if an item does not arrive within the estimated delivery timeframe and the vendor is unable to provide tracking or proof of shipment.

   - Order Cancellations (Pre-Shipment):   

  - If an order is canceled before shipment (see the cancellation policy for details), a full refund will be issued. After shipment, the order may not qualify for a refund unless it meets one of the criteria above.

  3. Non-Refundable Items   

   - Certain items are not eligible for refunds, including:

  - Personalized or Customized Products   : These items are created specifically for the customer and are non-refundable, unless there is a production error or defect.

  - Digital Goods and Subscriptions   : Once accessed, downloaded, or used, digital products and subscriptions are non-refundable.

  - Clearance or Final Sale Items   : These items are sold as-is and cannot be refunded.

  4. Refund Request Process   

   - Initiating a Refund Request:   

  - Customers must initiate a refund request by contacting our Support Team or submitting a request through their order details page. Requests should include the order number, reason for the refund, and any supporting evidence (photos, videos, etc.).

   - Vendor Approval:   

  - Vendors have 3 business days to review and respond to refund requests. If a vendor does not respond within this timeframe, Kinda Trade’s support team will step in to assess the case.

   - Return Shipping (if applicable):   

  - For approved refunds, customers may need to return the product to the vendor, unless the item is damaged or defective. Return shipping fees may be the responsibility of the customer, depending on the vendor’s policy.

  5. Refund Processing Time   

   - Once approved, refunds are typically processed within 5-10 business days and will be issued to the original payment method used at checkout. In cases of partial refunds (e.g., for multi-item orders), only the eligible item’s value will be refunded, along with any applicable portion of the shipping fee.

  6. Dispute Resolution   

   - In cases where the vendor and customer cannot reach an agreement, Kinda Trade’s Support Team will intervene to review the evidence and make a final decision. We aim to resolve disputes fairly, considering platform guidelines, vendor policies, and the specific details of each case.

  7. Platform Fees and Refunds   

   - Kinda Trade’s platform fees are non-refundable except in cases where the vendor is clearly at fault (e.g., item not as described or non-delivery). In such cases, any applicable platform fees may be waived and refunded to the customer.

  8. Additional Notes   

   - Refunds may be adjusted to reflect any promotional discounts applied at the time of purchase.

   - Refunds will not be issued for minor delays in delivery times. We encourage customers to contact vendors directly regarding shipping timelines.