Effective Date: 8 November 2024

At Kindatrade, we want you to be completely satisfied with your purchase. If for any reason you are not happy with a product, we offer a simple return process, subject to the terms outlined below.

1. Eligibility for Returns

You may return most items within 14 days of delivery for a full refund or exchange, provided the following conditions are met:

- The product is in its original, unused condition.

- The product is in its original packaging, including any tags, labels, and accessories (if applicable).

- The return is requested within 14 days of the delivery date.

  2. Non-Returnable Items

Certain products are non-returnable due to their nature. These include:

- Perishable goods, such as food or beverages.

- Personalized items, such as custom-made or engraved products.

- Final sale items, including clearance or discounted items marked as "non-returnable."

- Opened or used products that cannot be resold for health or hygiene reasons.

Please review the product description before purchasing to confirm if the item is eligible for return.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team at [insert contact email/phone number] within 14 days of receiving your item. Include the following information:

   - Order number

   - Product(s) you wish to return

   - Reason for return

   - Any supporting images (if applicable)

   2. Return Authorization: Our customer service team will review your request and, if eligible, provide you with a Return Authorization (RA) and instructions on how to return the item.

3. Pack the Item: Carefully pack the item in its original packaging, including any accessories or documentation that came with it. Please ensure the item is securely packed to avoid damage during shipping.

4. Ship the Item: Return the item to the address provided by our customer service team. You are responsible for any return shipping costs, unless the return is due to an error on our part (e.g., receiving the wrong item or a damaged product).

5. Refunds and Exchanges

- Refunds: Once your return is received and inspected, we will process your refund to the original payment method within 7-10 business days. You will receive an email notification confirming the refund.

  - Exchanges: If you would like to exchange an item, we can process an exchange for the same product or a different item of equal value, subject to availability. If the new item costs more than the original, you will be asked to pay the difference.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will provide a return shipping label and arrange for a replacement or refund at no additional cost to you. To expedite the process, please provide the following:

- Photos of the damaged or defective item.

- Photos of the packaging if it was damaged during shipping.

 7. Return Shipping Costs

- Buyer’s Responsibility: In most cases, the buyer is responsible for return shipping costs.

- Seller’s Responsibility: If the return is due to an error on our part (e.g., damaged, defective, or incorrect item), we will cover the return shipping costs.

8. Processing Time

Once we receive your return, it may take 5-7 business days to process the return and issue your refund or exchange. Please allow extra time during peak seasons.

9. Contact Information

If you have any questions about our return policy or need assistance with a return, please contact us at:

Kindatrade Customer Support

This return policy ensures a smooth and transparent process for all our customers. We want you to love what you’ve ordered, but if you’re not completely satisfied, we’re here to make the return process as easy as possible. Thank you for shopping with Kindatrade!